Refunds are made on a pro-rata basis considering the amount of work completed so far on the purchased package. For example, for a package that gives unlimited product and tender uploads, after buying if only 100 products and tenders have been uploaded, the client is eligible to get a refund for 50% of the amount paid, after deducting GST.

The request for refund should include valid reasons or documented evidence of a technical failure on our part. If not, the request for a refund will not be considered.